Museum AUdio

Project Brief

The client had an outdated audio guide for their two museums that they wanted pair replacement with an emphasis on user experience. This audio guide can access random stop numbers as well as take you on a tour through a very large facility.

Research

We walked the facility and took the main collection tour, noting any pain points in navigation. The facility doesn't have robust way-finding signage, producing a particular challenge. We conducted in-person UX workshops, mapping the user experience from when a user arrives, the different paths they can go down based upon wants, and outcomes. We made a list of pain points on the different journey maps.

USer Flow

Taking in all the requirements, and our proposed navigation, I created user flows for the application.

Wireframes

Combining our user research, journey mapping, and product requirements, I put together some robust initial wireframes for the project in combination with a UX Plan document that included User Stories.

User Testing

After the initial wireframes and UX plan was presented to the client, in-person User Experience testing was performed with a wireframe prototype that I put together in Invision. We summarized our findings to the client and decided to make adjustments to the wireframes based upon our findings. For instance, "Eat and Shop" was initially combined together - but we found that users would prefer it to be separate. (If you're looking for a food break, you aren't necessarily looking to shop even though both are considered "Points of Interest"

Designs

Taking in all the feedback from the client and testing, I did a round of designs for the application.

The start page when you first open the app
The change language link rotates out to different languages eliminating the need to read english to change language
Entering artwork numbers native iOS input
The number pulls up the results in real time allowing ease of selection without a page load.
An item screen - when not on a tour you can see audio that is near this one base upon location proximity in gallery.
Tour home screen when you select a tour from the menu page. Minimizing takes you back to the menu screen.
When starting a tour or going to a new gallery on a tour, a static map pops up to assist with wayfinding.
Audio Stop - here you can listen to the audio of a stop or item and access different features. You are also able to see the next item in the tour or toggle to the whole list. Minimizing creates a "mini player" so that your tour is not interrupted while you browse.
Learn more modal with summary (tombstone text) and detail (further commentary and media)
Transcript modal - easily accessible on the Audio stop. Text adjust readily available.
Information screen accessed by the Menu screen

Dark Mode

To show the client a second design option, I created a fed dark mode screens.